Privacy Policy
Last updated: May 2026
1. Information We Collect
We collect personal information you provide when creating an account (name, email, phone number), making bookings (guest details, payment information), and using our platform (search history, preferences). For hotel owners and agents, we also collect business details and identity documents for verification purposes.
2. How We Use Your Information
We use your information to process bookings and payments, send booking confirmations and updates via email and SMS, improve our platform and personalize your experience, communicate offers and promotions (with your consent), verify hotel owner and agent accounts, and comply with legal obligations.
3. Wallet & Payment Data
Wallet transactions are stored securely in our database. We do not store credit/debit card details directly — all external payments are processed through secure third-party gateways. Your wallet balance and transaction history are accessible only to you through your authenticated account.
4. Data Sharing
We share your guest details (name, email, phone) with the hotel property for your booking. We do not sell your personal information to third parties. We may share data with law enforcement when required by law. Analytics data (anonymized) may be used to improve our services.
5. Cookies & Tracking
We use cookies to maintain your login session, remember your preferences and recent searches, and analyze platform usage for improvements. You can disable cookies in your browser settings, but this may affect platform functionality.
6. Data Security
We implement industry-standard security measures including encrypted data transmission (HTTPS/SSL), secure password hashing, JWT-based authentication with token expiration, and regular security audits. However, no system is 100% secure, and we cannot guarantee absolute data security.
7. Your Rights
You have the right to access your personal data through your account profile, update or correct your information at any time, request deletion of your account and associated data, opt out of marketing communications, and download your booking history.
8. Data Retention
We retain your account data as long as your account is active. Booking records are retained for 7 years for legal and tax compliance. You can request account deletion by contacting our support team, after which your data will be removed within 30 days, except where retention is required by law.
9. Contact
For privacy-related queries, contact us at support@pulphotels.com. We will respond to all privacy requests within 30 business days.