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Guides and answers for booking, payments, your account, notifications and more.
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Booking a stayFind a hotel, pick your dates and confirm in three quick steps.Payments & walletHow payments, wallet balance and invoices work.Account & profileManage your profile, security and preferences.Cancellations & refundsChange of plans? Here's how cancellations and refunds work.Notifications & messagesStay updated on bookings, wallet and support replies.For partners (hotels & agents)Running a property or selling as an agent? Start here.
Booking a stayFind a hotel, pick your dates and confirm in three quick steps.
- 1
Search & choose
Use the search bar to pick a city and your check-in / check-out dates, then open a hotel and select a room and meal plan.
- 2
Add guest details
Enter the number of adults and children (with each child's age) and how many rooms you need. The price updates live as you change them.
- 3
Review & confirm
Check the price breakdown — room charges, taxes and the grand total — accept the terms and confirm. You'll get an instant confirmation.
How do I book a room?
Search a city and dates, open a hotel, pick a room and rate plan, then follow the 3-step booking wizard: Hotel details → Guest info → Review & confirm.
Can I book more than one room?
Yes. On the booking page use the Rooms stepper to add rooms (up to the property's limit). Adults, children and pricing recalculate automatically.
Do I need an account to book?
You need to be signed in so we can attach the booking to your profile, send confirmations and let you manage or cancel it later.
Where do I see my bookings?
Open My Bookings from your profile menu. Each booking shows status, dates, the hotel and the amount paid.
Payments & walletHow payments, wallet balance and invoices work.
What payment methods are supported?
Guests pay by IMPS or NEFT bank transfer. Partner agents pay from their wallet balance. Every confirmed booking shows an itemised price breakdown including 18%/5% GST as applicable.
What is the wallet?
The wallet is a prepaid balance used by partner agents to pay for bookings instantly. You can request a top-up (recharge) and the admin approves it.
How is GST calculated?
GST follows the per-night room rate: stays at or above ₹7,500/night are taxed at 18%, below that at 5%. The exact split is shown in the price breakdown before you confirm.
Account & profileManage your profile, security and preferences.
How do I sign in?
Use the Login page. You can sign in with your mobile number + OTP, or with your email and password.
How do I update my profile?
Open Profile from the account menu to edit your name, contact details and saved information.
I'm logged in but keep landing on the login page.
That usually means your session expired or was signed out elsewhere. Sign in again; if it persists, clear the site's cookies and retry.
Cancellations & refundsChange of plans? Here's how cancellations and refunds work.
How do I cancel a booking?
Open My Bookings, select the booking and choose Cancel. You'll see a preview of the refund amount based on the hotel's cancellation policy before you confirm.
How much refund will I get?
It depends on the property's policy and how close the cancellation is to check-in (e.g. full refund 24h+ before, partial closer in). The exact figure is shown in the cancellation preview.
When does the refund arrive?
Approved refunds are credited back to your original method / wallet. Wallet refunds are usually immediate; bank refunds can take a few business days.
Notifications & messagesStay updated on bookings, wallet and support replies.
- 1
Open notification settings
Go to Profile → Notifications. These preferences are saved per device.
- 2
Turn on browser push
Click "Turn on" and allow notifications when your browser asks. You'll then get booking confirmations, wallet updates and support replies even when the tab is closed.
- 3
Manage messages
Use Messages to talk to support. New replies show a badge in the header; opening the thread marks it read and clears the badge.
The "Turn on" button does nothing / is greyed out.
Your browser must support web push and notifications must not be blocked for this site. On a secure context (https or localhost) click Turn on and accept the permission prompt. If it's blocked, re-enable notifications for the site in your browser settings.
Why didn't I get a notification?
Make sure push is turned on for this device, the browser allowed notifications, and the tab/browser is permitted to run in the background. Each device is managed separately.
How do messages work?
Start a thread from Messages or Contact. You'll be notified of replies; opening the conversation marks it read so the unread badge clears.
For partners (hotels & agents)Running a property or selling as an agent? Start here.
I'm a hotel owner — where do I manage my property?
Sign in with your hotel account and open the Hotel dashboard to manage rooms, rates, availability and bookings.
I'm a travel agent — how do I book for clients & earn?
Use the Agent portal: add clients, book on their behalf, and see your commission per booking. Earnings can be withdrawn to your bank from the Wallet page.
How do I get my account approved?
Partner accounts require document verification. Upload the requested documents from your profile; once an admin approves them your dashboard unlocks.
Still need help?
Our support team is here for you.