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Booking help, refunds, or a question about a stay — reach the team however suits you. Most messages get a reply within 2 hours.
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Tell us what you need and our team will respond within 2 hours.
Help
Frequently asked questions
Messages sent through this form are answered within 2 hours during working hours (9am – 9pm IST). Anything sent overnight is picked up first thing the next morning.
Open My Bookings, choose the stay and select Cancel — the refund due is shown before you confirm, calculated from the property's cancellation policy. Approved refunds reach your original payment method in 5–7 working days.
Check the email address you booked with, including spam. If nothing has arrived after 15 minutes, send us the booking reference or the payment reference through this form and we will confirm the status for you.
Often yes, depending on the property and how close the stay is. Send us the booking reference with the change you need and we will tell you what is possible and whether any difference in rate applies.
Choose "Business / Partnership" as the subject and tell us a little about the property or the partnership you have in mind. That routes it straight to the partnerships team rather than general support.
Still have questions?
Chat with the team or call us — whichever is quicker for you.